Customer Service & Privacy
Our customer service hours are 9:00 am to 4:00 p.m. eastern time. You can reach us at 802.503.1205
For general inquiries, you may also reach us anytime via e-mail at: [email protected]
Following are some answers to our customers’ most frequently asked questions:
Order processing
Once your confirmed payment has been received and the availability of goods has been confirmed, our service standard is to complete your shipment within two business days.
An e-mail confirmation will be sent to the e-mail address you provide that will confirm tracking information for your shipment.
Returns
We will accept returns within 14 day of receipt of your order under the following circumstances:
You must obtain a return authorization (RA) number by sending us an e-mail at:
All online returns or exchanges should be marked with the return authorization (RA) number on the outside of the box and must be shipped to our returns department at the customer’s expense to the following address:
Starboard Collection – Returns Department
RA# (Fill in your return authorization number here)
2002 Ridge Road
Champlain, NY 12919
You must include the original packing list inside the carton to be sure that your credit is processed accurately.
All merchandise must be returned with the original packaging in original condition. Once we receive your items, we will send you an email notification. If everything is in its original condition, we will then process your exchange or refund you in full. Your return will be processed within 7-10 business days.